RETURNS POLICY

RETURNS

THE PRE ORDERS ARE USUALLY NON RETURNABLE BECAUSE OF THE BESPOKE OR PERSONALISATION NATURE OF GOODS

in the highly unlikely case you do receive faulty item please notify us within 24 hours of receiving your package via our email at HEllo@sarahjerath.co.uk. Please email a photo and full description of the fault for return details. We will only accept faulty items if the item was received damaged and no attempt has been made to repair the item after purchase. Returns are accepted on faulty items within 14 days from the date of delivery.

RETURN STEPS 

If you would like to return your online purchase for any reason, please contact us immediately via our email at HEllo@sarahjerath.co.uk

HOW TO SEND YOUR RETURN 

For all returns, please use a reputable courier company such as DHL. Once the items have been received they will then undergo a quality review and once cleared, you will receive your refund. You will receive email notification of the status of your refund. We are unable to refund any shipping charges for items returned. Your own return postage costs are not refundable. We are not liable for the loss of items being returned. We recommend using a traceable delivery method and remember taking note of your tracking number. 

QUESTIONS AND COMPLAINTS 

If you have any questions, concerns in regards to our products or complaints about your order or the way in which we have handled your personal information you may contact us at HEllo@sarahjerath.co.uk and we will respond to all complaints as soon as possible. Thank you for your patience.