RETURNS POLICY

RETURNS

THE PRE ORDERS ARE USUALLY NON RETURNABLE BECAUSE OF THE BESPOKE OR PERSONALISATION NATURE OF GOODS

In the unlikely event you do receive a faulty item please notify us within 24 hours of receiving your package via our email at hello@sarahjerath.co.uk. Please email a photo and full description of the fault for return details. We will only accept faulty items if the item was received damaged . Returns are accepted on faulty items within 14 days from the date of delivery.

RETURN STEPS 

If you would like to return your online purchase for any reason, please contact us via our email at hello@sarahjerath.co.uk

HOW TO SEND YOUR RETURN 

For all returns, please use a reputable courier company such as DHL. Once the item has been received back it will be reviewed and once cleared, you will directly receive your refund with a status email notification of your refund. Please note your own return postage costs are non refundable. We are not liable for the loss of items being returned. We recommend using a traceable delivery method and please remember to take note of your tracking number. 

QUESTIONS AND COMPLAINTS 

If you have any questions, concerns in regards to our products or complaints about your order or the way in which we have handled your personal information you may contact us at hello@sarahjerath.co.uk and we will respond as soon as possible with the hope to resolve. Thank you for your patience.